What does a typical visit or walk include?

Visits usually include a potty break or walk, fresh water, scheduled food or meds, and time for snuggles, play, or quiet company. Before we leave we do a quick home check and settle your pet.

Who will be caring for my pet?

We are a team based company. Your pet will see a small group of familiar sitters instead of just one person. All sitters share detailed notes so care is consistent, and every sitter follows the same standards.

How do you update me after visits?

After each visit you receive a report in our app with a written update, photos, and key details about meals, water, potty breaks, meds, and how your pet was doing.

Can you care for diabetic or medical needs pets?

Yes. With clear instructions from you and your vet, trained sitters can give insulin and some other medications, keeping to your pet's feeding and dosing schedule and contacting you if anything seems off.

What is your cancellation policy?

For vacation visits, more than two weeks notice gives a full refund or credit, seven to fourteen days gives a 75 percent refund or credit, and three to six days gives a 50 percent credit. With less than three days notice or for early returns there is no refund or credit. For recurring visits, cancellations made more than 24 hours in advance are not charged or are credited if already paid; cancellations under 24 hours are charged in full.

frequently asked questions

Q: How long have you been in business?

Pawsitively Pink started in 2018 in the Ocoee and Winter Garden area and has served the Clermont and Minneola community since 2021.

Q: Are you licensed, bonded, and insured?

Yes. We are a registered Florida business, bonded, and covered by professional pet care insurance. Proof of coverage is available on request.

Q: How long will it take to be contacted?

When you submit our Get Started form it comes straight to our inbox. We review your information and usually reply the same business day, and no later than 24 hours during busy seasons.

Q: What kind of pets do you care for?

We care for dogs, cats, puppies, kittens, seniors, and many medically needy pets. We can also help with some small animals, birds, and reptiles when their routines are clearly outlined.

Q: Do you care for cats?

Yes. We are very cat friendly and care for shy, spicy, social, and senior cats, including cats who need medication or detailed routines, following your instructions for food, litter, and play.

Q: How will you keep my pet safe?

We follow your house rules, secure doors and gates, and double check leashes and harnesses. On walks we stay alert, avoid unsafe weather and poorly lit areas, and skip greetings that do not feel safe.

Q: How do I tip my sitter?

Tipping is optional. A 20 percent tip is suggested on your invoice and you can change or remove it before paying. You can also ask us to add a custom tip. Tips go directly to your sitter.

Q: how long have you been in business?

A: Pawsitively Pink was born in 2018 in the Ocoee and Winter Garden area and moved with us to the Clermont and Minneola community in 2021, where it has been growing ever since. This is not just a side gig for us. This is our life’s work, our heart work, and we are deeply rooted in caring for the pets and people in this area

Q: are you licensed, Bonded and insured?
A: Yes. Pawsitively Pink is a fully registered business in the state of Florida, bonded, and covered by professional pet care insurance. We are happy to provide proof of our license and insurance on request.

We take this part seriously because your trust, your home, and your pets deserve professional level protection, not just good intentions.

Q: How long will it take to be contacted?

A: When you submit our Get Started form, it comes straight to our inbox, not into a black hole. We look over your information, make sure we are a good fit for your pets needs and your location, then reach out by text or email with a few simple questions. From there we set up your client portal, send your welcome letter, and help you schedule your first assessment visit.

Our goal is always to respond the same day during business hours. During very busy times it may be closer to 24 hours, but you will never be ignored or forgotten.

Q: What kind of pets do you care for?

A: We care for a wide variety of pets. Dogs, cats, puppies, kittens, seniors, and medically needy pets are our most common visitors. We can also care for many small animals, like rabbits and guinea pigs, and some birds and reptiles, as long as their routines are clearly outlined. If your pet has special needs, we review everything together first to be sure we are a safe and comfortable fit.

Q: How will you keep my pet safe in my home and on walks?
A: Your pet’s safety is non negotiable for us. In your home we follow your house rules, secure doors and gates, and pay attention to the little details that help pets stay safe and comfortable. On walks we check harnesses and leashes, stay alert to our surroundings, avoid unsafe weather and poorly lit areas, and skip greetings with unfamiliar dogs if it does not feel right.

Q: What is your experience with pets like mine age breed size behavior or medical needs?
A: Our team cares for a wide range of pets. We look after bouncy puppies, cautious rescues, opinionated cats, mellow seniors, and medically fragile animals who need careful routines. We have hands on experience with different breeds, energy levels, and personalities.

Q: How do you handle emergencies or if my pet gets sick or injured while in your care?

A: We hope we never need to use our emergency training, but we are prepared if we do. Before your first booking, we collect your veterinarian information, emergency contacts, and any special instructions. If we notice that something is not right with your pet, we reach out to you right away.

If the situation appears urgent and we cannot reach you, we follow your signed permissions and our safety protocols to seek veterinary care. Through it all, your pet’s comfort and well being come first, and we keep clear records of what happened and the steps we took.

Q: Who will be the primary person caring for my pet and do you have a backup if you are unavailable?
A: We are a team based company, which means your pet gets a small circle of familiar humans instead of depending on just one person. You may not see the exact same sitter every visit, but the faces stay consistent and they all share detailed notes, updates, and your pet’s little quirks with one another.

Every sitter is trained to the same standard, follows the same care instructions, and is chosen because they truly feel like family. We always let you know who is scheduled, and no matter which team member visits, your pet will be loved and cared for as if you were there.

Q: what is our most popular service?

A: Most families choose 30 minute drop in visits. That amount of time lets us give your pet a potty break, food and fresh water if needed, some real connection, and a bit of play without feeling rushed.

We also offer 45 and 60 minute visits for pets who need extra exercise, medication, or more time to warm up. For travel and longer trips, many clients love almost overnight stays, pet sitting, dog walks, transportation, and doggie field trips. Together we will help you choose what fits your pet’s routine and your season of life

Q: Do you care for cats?

A: Yes, absolutely. We are very cat friendly. We care for shy kitties, spicy kitties, social butterflies, seniors, and cats who need medication or special routines. We follow your exact instructions for food, litter, medications, playtime, and hiding spots so your cat can stay in their favorite place home.

Q: What does a typical visit or walk look like?
A: No two pets are the same, but most visits follow a comforting rhythm. We greet your pet and read their body language, then head out for a potty break or walk if that is part of their routine. We refresh water, serve meals or treats as instructed, and build in time for sniffing, snuggling, play, or just quiet company for the shy and snoozy ones.

Before we leave, we do a quick home check, tidy anything we used, make sure doors are secure, and leave your pet settled and relaxed, not spun up.

Q: Can you provide references or reviews from other clients?
A: Absolutely. Many of our families come to us because a friend, neighbor, or veterinarian told them about their experience with us. We are happy to share reviews and testimonials, and we can point you to our online ratings as well.

For us, the highest compliment is when someone trusts us with their pet because another client said, “These are my people.”

Q: How do you communicate with me after each visit and what kind of updates will I get?

After every visit you receive a visit report in your Time to Pet app, with a written update, photos, and any important notes. We let you know about meals, water, potty breaks, medications, energy level, and any funny or sweet moments from our time together.

You should never have to sit and wonder how your pet is doing. Our goal is that you can exhale, smile at the photos, and get back to your day or your trip with a lighter heart.

Q: What are your policies around scheduling cancellations and payment?
A: We want everything about working with us to feel clear and respectful of your time. Before your first booking, we walk you through how to schedule visits, how far in advance to request holiday or vacation care, when invoices are sent, and when payment is due.

Our cancellation policies are listed in detail on this page so there are no surprises. If life throws you a curveball and your plans change, reach out. We will always be honest and kind as we work within the policies you agreed to.

Q: What information do you need from me before you start caring for my pet?
A: The more we know, the more we can care for your pet the way you do. Before our first visit we ask about

Daily routine
Feeding and treats
Medications and medical history
Fears, triggers, and off limit things
Favorite games, comfort items, and hiding spots
Emergency contacts and veterinarian details
Home access and security instructions

This helps us step into your pet’s world gently and respectfully so our time together feels familiar and safe, not stressful.

Q: How do I tip my sitter?

A: Tipping is never expected, but it is a deeply appreciated way to say, “Thank you for loving my pet so well.” By default a 20 percent tip is added to your invoice as a suggested amount, and you can adjust or remove it at any time before paying.

If you would like to tip, you can

Change the tip amount directly on your invoice in the app
Leave cash in a clearly labeled envelope at home
Ask us to add a specific tip amount for your sitter

Every tip goes straight to your sitter as a personal thank you for the extra time, patience, and heart they pour into your pet.

Medically needy pets and insulin care

Q: Can you care for a diabetic pet who needs insulin injections?
A: Yes. We regularly care for diabetic pets and understand how important consistency is for them. As long as we have clear instructions from you and your veterinarian, our trained sitters can safely give insulin injections and support your pet’s routine.

We schedule visits around your pet’s feeding and insulin times so that their body and blood sugar stay as steady as possible while you are away.

Q: How do you handle insulin injections during visits?
A: We follow your written plan exactly. That includes confirming your pet has eaten as directed, preparing the correct dose, and giving the injection using calm, low stress handling. Afterward, we note the time, dose, and any observations about how your pet looked or behaved.

If your pet refuses food or seems unwell, we pause and contact you before giving insulin unless we have a very specific plan from you and your veterinarian that says otherwise. Your pet’s safety always wins.

Q: What happens if my diabetic pet has an emergency while in your care?

A: Before we begin, we ask you to share the early warning signs you have seen in your pet, what your veterinarian has recommended, and which hospital you prefer if an emergency happens.

If we notice concerning symptoms, such as signs of low blood sugar or unusual behavior, we act quickly. We follow your emergency plan, contact you, and seek veterinary care if needed. You will be kept in the loop with clear, real time updates so you are never left wondering what is happening.

Q: What do you need from me before you agree to provide insulin or other medical care?
A: For any medical care including insulin, we ask for

Current dosing instructions from you and your veterinarian
Feeding schedule and what counts as “a full meal” for your pet
Veterinarian contact information and preferred emergency hospital
Any patterns or warning signs you have noticed in the past
What has helped your pet during previous episodes or flare ups

Together we create a plan that feels safe and realistic. Our goal is to support your pet’s health and give you the courage to travel or work without feeling like you are risking their well being.

what is the cancellation policy?

Cancellation policy for vacation visits

More than 2 weeks notice
Full refund or credit to your account, your choice
7 to 14 days before the first visit
Seventy five percent refund or credit to your account
3 to 6 days before the first visit
Fifty percent credit to your account
Less than 3 days notice
No refund or credit
There is no refund for early returns once a trip has begun. Services that fall on or around major holidays or school breaks that are canceled are not refunded or credited because we have reserved that time for your family.

Cancellation policy for daily, weekly, and recurring visits

If you cancel more than 24 hours before a recurring or weekday visit and the invoice has not yet been paid, you are not charged for that visit.
If you cancel more than 24 hours before and the invoice has already been paid, a credit for that visit is added to your account for future use.
Cancellations made less than 24 hours before a recurring or weekday visit are charged in full, as we have already reserved that time on your sitter’s schedule.